Twitter’s Secret Handshake

CHARLIE SHEEN’S meltdown took many forms: a cocaine-fueled rampage in a New York hotel room, an erratic radio rant, a vulgar one-man comedy tour. But his biggest contribution to current culture may have been more subtle. With a simple Twitter phrase, #winning, known in the parlance of social media as a hashtag, Mr. Sheen underscored one of the newest ways technology has changed how we communicate.

Hashtags, words or phrases preceded by the # symbol, have been popularized on Twitter as a way for users to organize and search messages. So, for instance, people tweeting about Representative Anthony D. Weiner might add the hashtag #Weinergate to their messages, and those curious about the latest developments in the scandal could simply search for #Weinergate. Or Justin Bieber fans might use #Bieber to find fellow Beliebers.

But already, hashtags have transcended the 140-characters-or-less microblogging platform, and have become a new cultural shorthand, finding their way into chat windows, e-mail and face-to-face conversations.

This year on Super Bowl Sunday, Audi broadcast a new commercial featuring a hashtag, #ProgressIs, that flashed on the screen and urged viewers to complete the “Progress Is” prompt on Twitter for the chance to win a prize. Then, in Canada’s English-language federal election debate in April, Jack Layton, the leader of the New Democratic Party, set the Canadian Twitterverse aflame when he attacked Prime Minister Stephen Harper’s crime policies, calling them “a hashtag fail.”

And when Chris Messina, a developer advocate at Google, wanted to introduce two friends over e-mail, he wrote #Introduction in the subject line. No need, he explained, for a long preamble when a quick, to-the-point hashtag would do.

Then again, Mr. Messina is no ordinary Twitter user. The self-described “hash godfather,” he officially invented the Twitter hashtag in August 2007, when he sent out a Twitter message suggesting that the pound symbol be used for organizing groups on Twitter. (For example, if attendees at the South by Southwest music and technology conference all add #sxsw to their messages, they can more easily search and sort themselves on Twitter.) Though the idea took awhile to catch on, it quickly snowballed — on Twitter and offline.

“At first, people who weren’t using Twitter were saying: ‘What’s this pound sign? Why am I seeing it?’ ” said Ginger Wilcox, a founder of the Social Media Marketing Institute. “I would say 2010 was really the year of the hashtag.”

Soon, people began using hashtags to add humor, context and interior monologues to their messages — and everyday conversation. As Susan Orlean wrote in a New Yorker blog post titled “Hash,” the symbol can be “a more sophisticated, verbal version of the dread winking emoticon that tweens use to signify that they’re joking.”

“Because you have a hashtag embedded in a short message with real language, it starts exhibiting other characteristics of natural language, which means basically that people start playing with it and manipulating it,” said Jacob Eisenstein, a postdoctoral fellow at Carnegie Mellon University in computational linguistics. “You’ll see them used as humor, as sort of meta-commentary, where you’ll write a message and maybe you don’t really believe it, and what you really think is in the hashtag.”

So, for instance, a messages that reads “3 hour delay on Amtrak #StimulusDollarsAtWork,” likely implies that the user does not, in fact, think that their stimulus dollars are hard at work.

Hashtags then began popping up outside of Twitter, in e-mails, chat windows and text messages. When Adam Sharp was hired as Twitter’s Washington liaison, he said he received a number of e-mails wishing him well — and, of course, #congrats.

In a time-crunched world, the hashtag proved itself a useful shorthand. “If Twitter is a compression of ideas and a compression of expression, then hashtags are just an extension of that, so of course it bleeds over into other forms of communication, because our time is compressed, our thoughts are compressed and our space is compressed,” said Tracy Sefl, a Democratic strategist. “In Washington, it’s a very happy extension of an acronym-happy culture.”

Using a hashtag is also a way for someone to convey that they’re part of a certain scene. “You kind of have to be in-the-know,” Mr. Messina said. “So it’s one of those jokes where you’re like, ‘Oh, I see what you did there, because you’re on Twitter and I’m on Twitter.’ ”

To deftly deploy a hashtag, after all, you need to understand the culture, said Susan Herring, a professor of information science and linguistics at Indiana University-Bloomington.

“It’s initially used self-consciously in a way that says, ‘I’m on Twitter, I’m cool, I know that this is used on Twitter so I’m using this someplace else,’ so it’s conveying a meta-message that you are a Twitter-savvy person,” Ms. Herring said, adding that it’s “almost as if there are air quotes around it.”

This is not your father’s social media, hashtags seem to say. “If I was talking to my grandmother, I wouldn’t say, ‘I’m having a hashtag bad day’ because she wouldn’t understand,” said Matt Graves, a Twitter spokesman. “She’d be like, ‘Why is there a number there?’ My mom would be like, ‘I’m number winning.’ If my mom was trying to be hip, that’s the kind of thing that would happen.”

Hashtags have also made their way into the vernacular. “Because of the use of hashtags, you can use one word to describe something and it’s kind of a mental hashtag,” Ms. Wilcox said. “So it’s like, ‘Awkward!’ or “Winning!’ And yes, definitely ‘Fail.’ For that one I often hear ‘Pound fail.’ ”

Jane Olson, the senior vice president of marketing and brand strategy for Oxygen Media, said her network began using hashtags in their advertising in late 2010. “It’s a nod to ‘we know you and we live in your world,’ but it’s also a way to get a conversation started in our advertising,” she said, adding, “The other funny thing that’s been happening is that people around the office have started to talk in hashtags — ‘Hashtag sorry I’m late,’ or ‘Hashtag bad day.’ ”

There is also the unofficial Hashtag Mafia, people who flash one another the hashtag sign — crossing their index and middle finger of one hand over the same two fingers of their other hand to create a physical hashtag. #IronicGesture #WeHope

“I have pictures of people actually using the actual hashtag symbol, and it’s like they’re flashing a gang sign, but they’re doing a hashtag,” Ms. Wilcox said. “That gets really geeky.”

Mr. Messina takes a more philosophical, albeit lighthearted, view. “The great thing about hashtags is that anyone can join the Hashtag Mafia by using hashtags,” he said. “You’re not really in the mafia unless you do air hashtags.”

 

 

o